Frequently Asked Questions FAQs for Greenlight Computers Frequently Asked Questions
FAQ2021-06-14T10:50:26+01:00

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FAQs

Can you migrate our servers from on-premise to Microsoft Azure?2021-06-11T14:03:04+01:00

Yes, Greenlight Computers technical consultant team have completed numerous server migrations to the Cloud and Microsoft Azure.

Do you provide Microsoft 365 services?2021-06-11T14:01:50+01:00

Yes, 90% of Greenlight Computers clients use Microsoft 365 and are fully supported by our helpdesk and team of technical experts.

Do you provide Cloud computing?2021-06-11T14:00:38+01:00

Yes, Greenlight Computers Ltd is an accredited provider of Cloud solutions. We focus on the Microsoft solution stack as our core service offering with integrations to multiple other applications and platforms.

Can you help with licensing of software?2021-06-11T14:00:02+01:00

Yes, we can help manage your licensing requirements and ensure you are billed appropriately.

Do you provide antivirus?2021-06-11T13:58:35+01:00

Yes, we work with ESET to manage the deployment and security of antivirus software in your business.

Who do you use for backup solutions?2021-06-11T13:57:41+01:00

We use Acronis for our backup management suite, which offers a complete and secure solution.

How long have you been around?2021-06-11T13:57:09+01:00

Greenlight Computers was formed in 2006 and our mission has remained: to provide a Single Point of Service for IT to our customers. Greenlight Computers is one branch of Greenlight, while we also have Greenlight Telecoms, Greenlight Web and soon, Greenlight Cyber.

Do you support VOIP?2021-06-11T13:45:54+01:00

Our Greenlight Telecoms business would be our more appropriate team. To learn more, visit https://www.greenlighttelecoms.co.uk/ or get in touch and we can work with you across both IT and Telecoms.

Can you help our company work from home?2021-06-11T13:45:20+01:00

Certainly, our technical team has several projects undertaken to allow businesses to work from home.  Greenlight Computers offers a full portfolio of Cloud computing and cyber security options to enable working from home or mobile locations.

Do you cover Apple Macs?2021-06-11T13:44:34+01:00

Yes, we have a strong team of Apple technical skills.

How do I log a ticket?2021-06-11T13:42:28+01:00

You can log a ticket in a few ways. On our website, you can go to https://www.greenlightcomputers.co.uk/log-a-call/ and complete the technical support form. You can email us, at support@greenlightcomputers.co.uk or call our service desk on 0161 883 1685.

What support types do you offer?2021-06-11T13:42:00+01:00

We offer telephone, email and in-person support for our clients.

What kinds of businesses do you work with?2021-06-11T13:41:34+01:00

Our key sectors include life science, health & social care, local government, not for profit, manufacturing & logistics, professional services, university spin out and sport & leisure.

Can your business come to my office if I have a problem?2021-06-11T13:40:52+01:00

Yes, we offer regular visits to our clients, to fix issues that are easiest fixed in person. Work like this typically includes printer problems, new hardware installs or networking opportunities. Greenlight Computers has a team of mobile technicians who visit client sites daily, we also have site-based technicians on several business parks.

What certifications do you have?2021-06-11T13:40:20+01:00

Greenlight Computers has numerous vendor accreditations including Microsoft, Cisco, Acronis, HP, Dell, ESET etc

What are your helpdesk hours?2021-06-11T13:39:45+01:00

Our hours are from 8am to 6pm Monday to Friday and Saturday 9am to 12pm.

Where are you based?2021-06-11T13:39:21+01:00

Our head office is in the heart of Manchester, and we also have offices in Alderley Park, Cheshire and Stevenage in Hertfordshire.

What response time SLA does Greenlight Computers offer?2021-06-11T13:38:03+01:00

Greenlight Computers SLA for critical outage is 1 hour. Other SLA times vary based on client need.

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