Greenlight has been in the Cloud Solutions deployment business from the beginning. We do not develop Cloud Applications but we help our clients select, procure, implement & administer the best applications for their needs. We are strong advocates of Microsoft Office 365 as a base Cloud Suite and we support implementations of functional and sector specific applications.
Customer Relationship Management (CRM) solutions are designed to help businesses control and develop their trading relationships with clients and potential clients. Over 400 potential solutions are available in the UK market and deciding on the best fit for your business is where Greenlight can help.
Greenlight Computers CRM Solutions
The Greenlight team has worked with many clients to select and manage the implementation of CRM solutions. We are also practitioners with our own internal CRM solution selected as a best of breed cloud solution in 2014.
Key factors in selecting the best CRM solution
To find the right solution for your business there are many factors to consider, we have detailed below some of the key factors:
- What is your goal from the introduction of a CRM system?
- How many client relationships do you need to manage?
- How many transactions/contact points will you have with each client?
- Will your CRM be used for more than client relationship management, what is your desired scope?
- What system integrations are required in your business?
- What reporting outputs are you looking to have as standard?
- Are you looking for Cloud based SAAS solution paid for monthly or a capital purchase?
- What is your overall budget for the CRM implementation and training?
- Are your user devices of sufficient specification to handle a new application?
Once you have a feel for these answers you can start to filter down to an initial long list of CRM solutions to investigate. Hopeully your long list will be a minimum of 5 and maximum of 10 potential solutions.
We have included some useful website links that might help with this initial phase of your research, but be aware many sites are sponsored to promote specific solutions.
Shortlisting CRM solutions
With our experience the Greenlight team can assist you in the detail work of reducing your long-list down to a short-list of 2 to 4 options that appear to fit your needs.
Each system can be reviewed, trialled, presented, tested and subsequently shortlisted or not. This process can be painstaking and involves a significant time investment from the business. The importance of early involvement of staff in the selection process is huge, staff who have been consulted will become advocates and ensure the system is adopted with enthusiasm.
CRM Selection & Implementation
The final selection and implementation is often best made through a tender process, giving each vendor the opportunity to show the team the real benefits of their system. The positive thing about selecting a CRM solution is you can compare apples to apples and make an informed selection. Clearly, your Greenlight consultant can work with you through this tender process and then support you in managing a smooth implementation and roll out.
Microsoft Office 365
Microsoft’s cloud-based business suite is a step beyond traditional onsite Domain Controllers and Exchange Servers, and provides exceptional agility and flexibility. With cloud computing at the forefront of major shifts in all areas of IT, Greenlight Computers can help your organisation fully integrate with Office 365 to give you a more reliable and hassle-free platform which centrally manages your data, email, and Microsoft Office applications.
Greenlight Computers Office 365 Emails and Office Applications
The O365 email service eliminates the need for onsite Exchange servers that require routine maintenance and care. With O365 your emails are hosted on Microsoft’s servers, spam filtered before being presented to your computer, wherever you are. The key features incude:
- A flexible and scalable email platform with a 99.9% uptime guarantee.
- Large storage for mailboxes (50GB per user).
- Large storage capacity for public folders (50GB per public folder).
- Advanced security and online spam protection.
- Skype for Business instant messaging.
- Pay-as-you go pricing options.
With O365 you’ll be able to access your emails from any internet-enabled machine. Gone are the days of needing complex security setups and VPN tunnels to your server, just launch your web browser and log into your organisation’s O365 portal for immediate access to emails. Furthermore, you can take advantage of different packages and deploy company-wide Office Suite licencing which gives your users the latest Office software on up to five devices.
O365 is rapidly becoming the defacto standard to email management.
The O365 package includes the Microsoft SharePoint platform: an online enterprise collaboration storage and sharing solution which can be moulded and designed to your needs:
- Same 99.9% uptime guarantee as the mail service.
- Large storage capacity with comprehensive document versioning.
- Designed for secure collaboration with external parties.
- Rapid file synchronisation allowing for seamless and real-time project coordination.
- Advanced file security and antivirus.
- Adaptive and scalable to your organisation’s growth.
Microsoft O365 can be an excellent solution even to a tight budget, as you can make significant savings in both hardware and software solutions. Greenlight Computers can migrate your existing emails and company data to the O365 cloud platform with the minimum of disruption, making your cloud transition smooth and enjoyable.
Other O365 applications
Microsoft are adding new applications to the O365 platform on a regular basis e.g. Sway, Yammer, Skype. If you want to discuss these or any opportunities O365 can offer your business please contact Greenlight Computers service centre staff and we will help plan your journey to secure cloud computing.
Collaboration software applications are exploding in the cloud. Holding data your business wishes to share with external 3rd parties in a neutral secure location avoids the need to bring those 3rd parties inside your domain.
Most popular Collaboration software applications
Some of the most popular collaboration software tools the Greenlight Computers team work with include:
- Microsoft Sharepoint
- Dropbox for business
All of these are subscription cloud solutions and ideal for working with 3rd parties to share documents and knowledge without compromising your internal cyber security.
If you wish to understand more about collaboration tools please contact one of our consultants for a product agnostic chat.
Greenlight Computers does not partner with any single software provider in the collaboration field leaving us open to be truly independent advisors and integrators.
Management Information Systems (MIS) have become the holy grail for the Directors of most business. Building a reporting layer on top of your systems & data provides the decision makers in the business with live tracking of the key performance indicators for the business.
Greenlight Computers MIS Solutions
The Greenlight Computers team consultants work with our larger clients to establish flexible data aggregation and MIS platforms that are simple to use.
Deciding on your suite of software applications is a huge challenge for most businesses as no system is ever perfect, most companies over time simple add additional systems rather than replace thus creating multiple repositories for their data.
To create an MIS window as a summary of your data can be done in many ways but often involves extracting key information for various systems and building a data-warehouse/repository from which you can create a series of reports and dashboards.
If MIS is a challenge for your business and you need some help, call Greenlight for a free and confidential MIS consultation.
If you don’t ask you don’t get.
Online backup, also known as cloud backup or backup-as-a service; a method by which your information is backed up to a secure remote site. Through Greenlight Computers partnership with Acronis Cloud on-line backup services will protect your information from the risk of loss.
Greenlight Computers Cloud Backup Services
The convenience offered by online backup is indisputable; your back-up is accessible from anywhere as long as there is an internet connection. Security is of paramount concern when choosing the right back-up solution and to that end your data is stored on secure, encrypted systems, giving you the peace of mind that your data cannot be accessed or decrypted by anyone else. Risk of issues associated with human error when managing your own back-up internally is significantly reduced through online back-up services. In addition, you will never run out of capacity for your back-up as we simply increase your allocation as your data grows.
Ease of Recovery is vital when it comes to considering the right back up solution. Due to multiple levels of redundancy offered within our solution, your backups are easily available and accessible.
Our Cloud-based back-up solution is affordable and offers significant commercial benefits when compared with the cost of tape drives, servers, other hardware and software elements necessary to perform the back-up, plus the man power required to manage your backup systems.
Greenlight will manage your online backup so you can concentrate on your day job without worrying about potential data loss.
Validation & DR
Greenlight Computers Single Point of Service help desk team monitor ever client backup every day to ensure it runs successfully.
We also offer a DR hardware option to safeguard against real emergency and we recommend to clients a periodic data recovery exercise to validate the quality of the data being backed up.
Belt & braces.