VoIP Telephony options are now fully converged and an integrated part of your IT tool kit.
On-premise analogue and digital PBX telephone systems are no longer a sensible option as cloud solutions deliver better value for money, significantly greater flexibility, greater functionality and ultimate portability.
Do we need a phone system at all?
We have Teams, Zoom, WhatsApp……, we have our mobiles, we have proved we can communicate without the office phone system. These hugely flexible tools play a great role in helping your team work together and helping your business to collaborate with others, but without a core phone system there is a gap.
Cloud hosted VOIP telephony, with those important landline numbers, should be the core of your communication platform for 6 key reasons:
TRUST, the fear of being scammed on a mobile number, landlines are regarded as an indicator that a business is real.
RESPONSIVENESS, when a potential new client calls they want to be answered immediately or they will go elsewhere, with hunt groups and sharing functions you can work as a team to take the call responsively (inside 3 rings ideally).
HUMAN TOUCH, your customers still prefer to call and speak to a human when decisions are important.
CALL QUALITY, mobile reception is often variable, VOIP landlines offer a better call quality.
GOOGLE, search engines retain the phone number as a key factor in local searches. Lack of a phone number or other inconsistencies in your internet presence may be a red flag.
WELLBEING, without a landline staff will need to give out their mobile number or carry two mobiles (personal & work). The blurring of business and home life adds unneeded stress.
Greenlight Computers Group have supported client telephony solutions since 2010 through our centralised help desk approach “single point of service”.
In 2019 we established a division dedicated to the sale and deployment of cloud-hosted VOIP telephony solutions, with support retained in our “single point of service” helpdesk team.
For more details on our Ninkasi cloud-hosted VOIP telephony solution please click here to visit www.greenlighttelecoms.co.uk.
The Greenlight Computers Group are Cloud Computing specialists, if you would like a “what’s possible today” discovery chat please contact us now.