Case Studies – NCUK; IT Outsourcing

Project Challenge

To provide an easy to use digital signage solution enabling the events team to keep visitors and tenants updated.

Solution

To complete a full IT Outsource for the business previously supported by the University of Manchester internally. The businesses commercial goals required a more dedicated flexible solution to IT Services to enable future growth globally.

NCUK required a risk free migration of all IT services to private sector provision through a “single point of service”. A base IT Strategy was developed to ensure services migrated seamlessly to a new outsourced model. The services outsourced & migrated included: Broadband provision, LAN networking (switching & wifi), new firewall, email on O365, domain control & central data storage. The Greenlight helpdesk providing continuity for all services including those delivered by other 3rd parties and the University IT team.

“We engaged with Greenlight in January 2016 to support two important priorities for our business: achieving greater IT independence from our landlord, and adopting Office 365 for our core IT services. I was immediately impressed with Gary and the team. From the first meeting Gary was friendly, hugely supportive and gave me confidence that he and Greenlight were the best choice to tackle our migration project and provide ongoing practical and strategic support.

We had a clear pathway outlined before we had contracted with Greenlight, and they completed the migration – a private network, a physical server and adoptions of O365 across the company – within weeks. The IT support that Greenlight provide is efficient and, importantly, friendly: Greenlight’s technicians have a rare skill in dealing with users of varying abilities without patronising anyone, gently encouraging and developing their skills.

Gary has become a de facto ‘IT Director’ helping us develop an IT strategy that’s pragmatic and fit for our business. NCUK’s interests are always foremost in Gary’s conversations with us. He keeps solutions simple and affordable for us, always with a view to the future of IT provision (for example, changes in Microsoft’s pricing and service delivery) and its potential to impact our business.
Migration of our infrastructure and outsourcing of our IT support was cost-neutral for NCUK, thanks to the savings and efficiencies which Greenlight helped us to achieve, with a huge increase in the quality of our services and software. I would not hesitate to recommend Gary and the team.”

Alan White
CEO