Support Packages
What level of IT support is your business receiving? Do you get support when you need it? Does your IT support budget seem excessive? Greenlight can offer a package to meet your needs.
The Challenge
Getting the right level of IT support for your business is key to its success, and Greenlight offer a number of ways to find the right level for you. As always, Greenlight offer free consultation on what services are right for your business, and get your IT support running efficiently.
How Greenlight can Help
Pay as you go (PAYG) support
A lot of small businesses only require occasional IT support when they experience problems or need help installing or upgrading new hardware. Greenlight offer a simple pay as you go service for clients like this, where engineers are hired by the hour to help with whatever it is you need.
Pre-paid hours contract
For businesses who have regular support needs, Greenlight offer pre-paid packages of hours that help save money compared to paying as you go. Many businesses with a larger user base require more regular support with simple user issues and have a more regular rollout of new hardware and software that requires help from engineers.
Monthly support contract
Some businesses require large amounts of IT support, potentially because they have a large number of users, a complex IT setup, or that a high level of expertise is often required to be passed onto other members of staff. Greenlight can offer a high level of support like this to any business that needs it.
Bolt Ons
In addition to providing the above support packages, extras are available such as a rapid out of hours response service, and also the rollout of a remote support service to help users solve problems more quickly.
The Next Step
To discuss your needs, IT setup and pricing for a monthly support contract, get in touch with us.