Operations Support Administrator

We are one of the leading MSP’s in the field of Lifescience and Pharmaceutical SME IT support, with offices in a growing number of the major scientific hubs in the UK.

We have a great opportunity for a Operations Support Administrator.

Job Description

Greenlight Computers is looking to fill an opening for a full-time Operations Support Administrator.

This role is suited to someone who enjoys helping the organisation to be in control of it’s inputs and outputs through attention to processes, accurate record keeping, commercial responsibility. We are a service company and we want you to help us deliver services with commercial accuracy and client focus. You will be working in a technical environment but we have the technical stuff covered, your role is to help manage the processes. Someone with an accounting or bookkeeping background would find this a suitable role. You bring us your skills in controls, we will help you gain the understanding of working in an IT service business.

In your role you will work with our Helpdesk Manager and our Finance Controller to help them with the processes that control our business.

Duties and Responsibilities:

  • Managing the processes surrounding software licenses; purchasing, accounting for licenses purchased, deployed and invoiced to clients.
  • Ensuring the records in the systems balance.
  • Product ordering and procurement.
  • Communicate with clients regarding product requests and orders.
  • Delivery coordination.
  • Perform the RMA process to procure replacement products from manufacturers and vendors or refund.
  • Creating simple templated proposals for products and services to our existing client base.
  • Tracking of expiring service contracts, warranty expirations, license renewals etc and notifying customers of renewal opportunities.
  • Producing regular monthly reports to send to clients and account managers in relation to cyber security gaps, licences due for renewal, products going out of warranty etc.
  • Providing information to the Finance Controller regarding purchases.
  • Backup to the Finance Controller with regards to invoicing of subscriptions and licenses.
  • Producing regular internal account reports that highlight licencing anomalies for resolution by technical or account management colleagues.
  • Following or helping create standard routine procedures that underpin the business.
  • Monitoring how our technicians are performing on hitting our routine deliverables (daily backup’s, patching, scheduled events) and helping the Helpdesk Manager to keep focus on these.

Knowledge, Skills, and/or Abilities Required:

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Process driven and attention to detail with accuracy in performing procurement responsibilities.
  • Skill in preparing written communications, regular, reports and materials.
  • Basic knowledge of technology products (computers, software, phones, etc.)
  • Proficient with general office applications.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Quick learner who absorbs change and helps us continuously improve the back-office processes.

Qualifications and experience:

  • Ability to gain satisfaction from following and continuously improving operational processes is more important that technical details as these can be taught.
  • Xero accounting software familiarity would be an advantage.
  • Quoting/Procurement experience in a high-volume, low value environment.

Benefits:

  • Starting salary of £24,000.
  • 20 days annual leave (plus bank holidays).
  • Contributory pension scheme.
  • Excellent learning and training opportunities
  • Excellent development opportunities.
  • Friendly support team.
  • Become part of an exciting and expanding organisation.
  • Free parking.
  • Mobile phone allowance
  • Mileage expenses.

Working Hours:

  • Full Time 40 hours per week.
  • The role is office based (Manchester city centre) however after a successful completion of the probationary period we will consider flexible rotation between home and office.

Closing date: April 5th 2024

How to apply

To apply for this position please complete and send your cv and covering letter to: johnsewell@greenlightcomputers.co.uk.

A friendly environment

Flexible working from home or office

Matched pension contribution

Training allowance

Choice of Mac or Windows laptop

Peer mentoring and training

Mobile phone allowance

Transparent financial reporting

Monthly staff lunch

Quarterly profit share bonus